Susan started her financial services career in 1992 as a graduate trainee, gaining her initial experience within insurers. In 1998 she moved to Alan & Thomas Insurance Group as Compliance and T&C Officer, eventually becoming the firm’s director with responsibility for compliance, HR and operations. During this time, Susan played a key role in the integration of the firm’s several acquisitions and was one of the architects of the successful Brokerbility Academy initiative, creating careers and a learning programme for young people across the Brokerbility network.
Susan joined the CMS team in 2017 and is a qualified Associate of the Chartered Insurance Institute and a Chartered Insurance Practitioner. She is also an authorised practitioner of Thomas International and Motivational Maps, which helps firms to meet their recruitment and team management needs.