Norman’s general insurance career began in 1981 as a graduate trainee with Cornhill. After 7 years in commercial underwriting he joined a South London broking firm as its general insurance director.
The new role encompassed control of broking operations, business development and, latterly, acquisitions. When the firm was itself acquired in 1997, Norman was offered a position in the City by the new owners, Stuart Alexander Ltd, eventually becoming a main board director. Whilst at Stuart Alexander, Norman carried out a ‘head office’ role where projects included the implementation of GISC compliance, the creation of new binding authority facilities, compliance/HR due diligence for a number of broker acquisitions, business reorganisations to keep pace with the firm’s rapid growth, the integration of personnel from acquired businesses, the introduction of a staff performance management system and Investors in People accreditation.
Norman left Stuart Alexander in 2003 to set up his own consultancy business, Compliance Management Services Ltd, with the aim of offering practical help and guidance to brokers with regulatory compliance and to share his extensive knowledge of industry best practice. In addition to traditional compliance consultancy, Norman also undertakes work in the areas of pre-acquisition due diligence, errors and omissions risk management and staff training.
Norman is a qualified Associate of the Chartered Insurance Institute and a Chartered Insurance Practitioner.